For the first night of our recent trip to Montana (SEE: First Use of the Amex Business Platinum 50% Points Rebate), my brother-in-law and I rolled into Medford a little after 9:00 p.m. for an overnight. Friday morning we flew out today to Kalispell, Montana. Staying the night was a better option than get up at 3:30 in the morning to hit the road for a 4 hour drive.
Since we were literally only sleeping in the hotel, I didn’t really care where we stayed. I initially booked a room at a random budget hotel through Priceline for $56. But then I remembered I had a Choice Hotels gift card in my desk from some promotion well over a year ago. Hello Econolodge.
“Is it a Choice gift card?”
When we arrived there was a “No Vacancy” sign on the Econolodge, which made me a bit nervous we might not get the room type I requested (which meant one of us would be on the floor for sure). The lady at the front desk took our IDs and my credit card. I also passed her my Choice Hotels gift card that would cover $75 of the $76.01 balance.
I knew trouble was afoot when she asked, “what is this?” “A gift card that I’d like to use,” I offered. She proceeded to show it to the other agent who confusedly asked, “Is it a Choice gift card?” No, it’s for Hyatt. *eye roll*
The next 10 minutes were spent trying to get the gift card to work. This process even involved waking up the manager who was sleeping(!) in the room adjoining the front desk area. She groggily gave it a go. The card ultimately didn’t work. All they could offer was “sorry”, before asking me to pay for the room in full. Since we just wanted to get to bed, they really had me over a barrel.
Calling up Choice
In the morning I gave Choice a call. After being on hold for 25 minutes, and honestly doubting they would be able to do anything for me, I gave up. I figured I would just go to the desk again and see if the card would work at checkout.
The front desk agent was more helpful this time, and actually aware that plastic Choice gift cards exist (a definite plus)! He was still perplexed, however, as to why this one wouldn’t work. After a bit of back and forth, I finally convinced him to keep the card and work things out with Choice himself. My Chase Sapphire charge was adjusted to a mere $1.06.
Was it worth the headache?
In this case, yes, but barely so. The front desk agent was graciously accommodating. My options otherwise would have been either: stay on the phone with Choice and hope they work it out, or leave the balance on my Chase Sapphire Preferred and eat the cost of the stay. I would also be one useless gift card richer.