Points, Miles & Life

Travel adventures on this earthly pilgrimage

Category: United (page 1 of 7)

I finally understand! This is what our airport code stands for ​

A couple weeks ago I had quite the trip. Er, non-trip. I was supposed to fly from San Francisco back up to Arcata on the hour long hop after driving one way to the Bay, but that plan was crushed like always. Instead, I found myself driving back up in a rental car through the pouring rain.

Now I’m still fighting to get the miles back that I used for the trip. But that is a story for another day.

The frustrations of flying ACV

It’s no secret we live in an isolated pocket of the country, and our unreliable air service doesn’t help matters at all. Maybe it’s just me, but literally half of all flights I’ve ever taken with United between ACV and SFO (either way) have been either severely delayed or outright canceled. It’s so bad, that I gave up and generally fly out of Sacramento (SEE: 5 Reasons Why Sacramento is my Favorite Northern California Airport).

While at Arcata, I met a fellow member from the Travel Grumps 101 Facebook group that I am a part of. We’ve previously both commiserated online about the difficulties of flying out of Humboldt, and we got to chat travel for a bit. Until our flight was summarily canceled.

She headed out to retrieve her luggage and rent a car to drive home while I decided to grab dinner for free at the Giants Clubhouse before heading back to the city. A little while later I received a Facebook message from her saying the United baggage handler definitely knew the woes of flying into ACV. He asked her if she knew what ACV stands for.

I’ve always wondered what our airport code stands for, and his answer finally shed some light on the odd airport code. It makes complete sense now.

What does ACV stand for? That’s right: Another Canceled Vacation.

Time vs. Cost: Analyzing Work Travel Options

One of the perks of working on projects located on the east coast is that I get to travel now and then. Last year I visited our Roanoke office seven times over the course of 9 months, assisting our Virginia staff in a variety of ways. Now that I’m moving even more heavily into one of the two major projects we have in the state, it’s likely that I’ll be headed there a number of times this year as well.

Consulting travel has pretty open parameters, as long as the costs are reasonable and within the terms of our project contract. When traveling back east, I initially found myself waffling between flying out of our local airport versus flying out of either SFO or Sacramento airport. But now after several trips, one of the options clearly won. And it might not be the one you’d expect.

The dilemma: is driving faster than flying?

Flying to eastern Virginia requires a minimum of one connection. If I only wanted to fly to Dulles and then drive for several hours, I could find a nonstop option. But that would leave me driving on both sides of the trip. Getting to Roanoke means connecting in one of four places: Atlanta, Chicago, Dulles, or Charlotte. There might be a couple other options, but these are the ones most itineraries present me. Have to connect at least one of these places.

If I want to fly out of our local airport, there are a minimum of two connections. The fastest flight I can find out of Arcata has a total travel time of 12 hours. I would depart on the morning flight out of Arcata at 6:00 a.m. to SFO, and then arrive in Roanoke at 9:00 p.m. eastern time. At least…that is how it is supposed to work. Both times I booked this ticket, my flights were significantly delayed, and I clocked travel days of 15-16 hours on a domestic itinerary. I don’t mind a long day, but arriving at 1:00 a.m. is just not my cup of tea.

Fed up, I booked my next work trip out of Sacramento airport. Sure, it is 4.5 hours away, but I’d rather be in command of my own destiny rather than at the mercy of United. The fastest flights from SMF to ROA are 7:15-7:45, depending on the carrier and connection schedule. Definitely better than the option from Arcata. Adding on 4.5 hours of driving, the two alternatives have roughly equal travel times. I know driving 4.5 hours each way to an airport isn’t for everyone, but a seat in a car beats a seat on a completely full plane.

The costs are generally the same, too. Two one-way car rentals plus the plane ticket out of Sac usually adds up to what United is asking out of Arcata. If the client is paying the same, and the total time requirement is the same, what else is there to consider? Easy: reliability and comfort.

Hello, Delta

I learned quickly that flying Delta was the way to go. I tried American as well, but you really can’t beat having seat-back entertainment and a generally more cheerful crew. The service and amenities Delta offers are definitely a notch above the competition. I flew enough (and spent enough on their co-branded credit cards) last year to earn Platinum status, so now I even have the chance for a few extra inches of leg room when flying across the country in their Comfort+ seats. This, plus the fact I’ve never been delayed, will have me driving 4.5 hours every time to fly my new favorite carrier as of last year. It may seem crazy, but it’s what works for me. And fortunately what works for me works for work, too.

Fare Deal: San Francisco to Paris for under $400!

Fare deals are valid at time of publishing. Deals are only valid over specific dates and may require a minimum stay. I will nearly always suggest to head over to Google Flights to find the deal and click through to book. 

There is currently a fare sale between San Francisco and Paris on full service Star Alliance airlines. You can often find fares on low-cost carrier Norwegian to Paris out of Oakland for a comparable price, so this is an excellent sale.

Details

Origin/destination: San Francisco, California to Paris, France

Dates: Late November 2018 through May 2019, holidays excluded

Price: Starting at $375. Many options available for just under $400

Airlines: Star Alliance, including United, SWISS, and Lufthansa

Stay requirement: 6-7 days

Miles earned: ~1,250 redeemable miles and ~12,000 PQMs

How to book

Head to Google Flights and key in dates. Check out a sample itinerary in March here. Play around with the dates to find what works best for you. This deal is available over a good number of dates, and you can book a trip of anywhere from a week to over a month. You can also sometimes find these same deals through the Ultimate Rewards travel portal, allowing you to redeem your Chase points for tickets using your Sapphire Reserve or Sapphire Preferred card (SEE: 5 Reasons Why the Chase Sapphire Preferred is the Best Starter Travel Credit Card).

I headed to Paris and Luxembourg with our older two kids back in June of this year and we had an amazing time (SEE: 3 Days in Paris: Day 3 – Savoring the City). This is an excellent opportunity to book a trip if you’ve been thinking of visiting France yourself!

Flying United always reminds me why I love Delta

One of the pains of living where I do is the fact that United has a monopoly on our tiny regional airport. They offer three daily departures to San Francisco, one to LAX that just started recently, and another to Denver will start next year (SEE: United adds another nonstop destination out of Arcata!).

The convenience of our airport cannot be understated. Even though it is 45 minutes from home, that is much better than a solid 5 hour drive to San Francisco, Oakland or Sacramento. But every time I convince myself to try flying United out of Arcata yet again, something goes wrong (or must I bring my kids along to make everything magically go right?).

Why I dislike flying United

I’ve flown United more times than any other airline, and they have cause me the most pain. Nearly half of my United flights to date have either been substantially delayed or outright canceled. While their on-time performance has improved lately, I’ve had enough bad experiences that I will choose not to fly them if timing is critical.

Sure, avoiding a drive to the Bay is nice. But it would also be nice to arrive at my destination on time. And even if it takes me just as long including the drive, at least I have control of the situation. I’d rather hit the road for a few hours than sit at O’Hare with rolling delay updates.

Contrast this with Delta where I’ve experienced a single short delay and a single misconnect. The latter was many years ago and due to a large thunderstorm over Atlanta that caused a good number of planes to either enter a holding pattern or divert. Delta offered me a hotel voucher and meal voucher in that instance. As I was only 16 at the time, offering me a hotel voucher became an impossibility. I spent the night in the terminal. The Delta agent was over-the-top apologetic about the situation and gave me extra meal vouchers.

Contrast that with United, who doesn’t really care if they inconvenience you. When we experienced a 3-hour mechanical delay on Alaska Airlines back in January, the airline proactively sent us a text apologizing for the delay and informing us that they would be sending us a $100 voucher for the inconvenience. The $100 was in excess of the cash value for our tickets (SEE: Turning 20,000 Amex points into 25,000 Alaska miles and $500). This immediately changed my outlook.

With United, they’re just happy if they get you there…someday. Or they’ll send you a survey regarding your experience that deletes everything you’ve entered the moment you click submit. Ok…maybe I’m getting a bit too cynical.

I should mention United has made things somewhat right by handing me a voucher or two over the years when everything goes completely wrong. Usually it’s not for much.

Call me a control freak

One difficult aspect of air travel is that so much is out of your control. It’s nice when things go right. Stepping on a plane in Arcata, making a tight connection in San Francisco, and enjoying a pleasant flight to the east coast while getting some work done is awesome when it happens.

But then there are the times when everything goes wrong. So many times I’ve arrived at the gate just in time for the delay announcement. Or we sit on the apron forever waiting to take off. Or the plane has to turn around and head back to the gate due to some mechanical issue.

In short, I tend to want to have control of travel when possible. And for me, that means flying a carrier other than United. Due to cost, I can’t always justify driving to Sacramento or the Bay Area to fly with another airline for work. But I can justify it when I must be somewhere on time. When feasible, I leave town to catch a Delta flight out of Sacramento. It may be slightly longer. But it is also so much less painful.

My pipe dream is having a direct Delta flight to Salt Lake City once again. I’d choose them whenever possible. Although I’m excited United is adding another nonstop destination next year, I’m still hoping we will one day have a second carrier again.

United adds another nonstop destination out of Arcata!

After the launch of United’s nonstop Los Angeles service earlier this year, I didn’t really think another nonstop flight was in the cards for our tiny airport. I’ve dreamed for the day we might have other options. But I figured that would remain a pipe dream.

Well…in a rather unexpected move by United Airlines, our tiny, local airport *is* going to see another nonstop destination!

United adding Arcata to Denver service

Starting in June of 2019, United will provide a once-daily service between Arcata and United’s Denver hub. This will take Humboldt from a single option this spring to three different nonstop flight options in about a year’s time. Connections in San Francisco, Los Angeles, and Denver

The flight will be a night-turn, similar to the new schedule for the Los Angeles flight. The regional jet serving the route will leave Denver at 7:00 p.m., landing in Arcata at 8:50 p.m. It will return to Denver the following morning at 6:30 a.m.

The schedule is fantastic for work travel. United offers connections in Denver to many midwest destinations, which may turn people’s two-stop itineraries to one with a single connection. A healthy layover in Denver would provide enough time to have a nice lunch at the Timberline Grill before catching a connection (SEE: Timberline Grille Denver Airport Review).

Salt Lake City still on my wish-list

While I heartily welcome any additional air service, what I’d really like to see is service from another airline, specifically Delta and specifically Salt Lake City. Delta has become my favorite domestic airline, and it would be amazing if I could fly them locally. They briefly offered this service over a decade ago, but discontinued it after only a year.

Beyond Delta, I’d happily take an Alaska connection to Seattle, or an American connection to either Los Angeles or Phoenix. Any other airline would provide needed competition.

Still, I’m thankful that our area is getting more air service. I’m sure I’ll end up flying the hop to Denver once service begins.

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